Tuesday, September 15, 2009

Stila Barbie Palette

So I received my Sephora haul yesterday, nothing can explain the joy when I see a box waiting for me! So I hurried in my room and opened it and BLEH one of my eyeshadows broke during transit! So I checked everything else out and they were fine. So I was filling in the Sephora return form and noticed that they don't do exchanges via mail. The nearest Sephora is on a different island! So I called them up and explained my situation. At first the Customer Representative said I can send it back and put another order in, but I would have to pay for shipping which is unfair because I was qualified for free shipping with the first purchase. So I mentioned that and she said she'll send one out to me free of charge and free shipping. Just as long as I return the broken item ASAP. I heart Sephora's customer service!



^^ What a MESS!



^^Check out that pigmentation, I can't wait for my new one:)

5 comments:

Cristina BarbieLuvsMac said...

omg i WANTTTTTT.
i was gonna but it but wen i was looking at it at sephora it fell and the shawdows broke everywhereeee i was to embarassed to buy it LOL

CHARRY said...

Its gorgeous! too bad it got messed up.

Erin said...

The SAME thing happened to me tonight. I open the box to see that there were flakes of eyeshadow. (the blue shadow made the most mest) I was a little worried because I knew what that meant, I open the box...and ALL of them were cracked. SOOOO disappointing.

Kimberly said...

Wow, that makes three of us. The exact same thing happened to me on Friday. My pink & brown shades were shattered. Luckily there is a Sephora store here in town, I had a one of the palettes on hold for me, but I had instructed the sales lady to take it off hold for me since I had ordered it online. Luckily for me the one on hold for me at the store was still there with my name on it, so I went & made the exchange immediately.
I'm in love with the colors!

Pop Champagne said...

wow sephora service sounds great! Hopefully you'll get your new one soon! Yeah I do hate the postal service, a while ago I sent Dana her prize which included nyx eyeshadow but it broke getting there -_- sighh